Privacy Policy

Paragraphs is a strategic writing studio that helps businesses develop clarity in their messaging, brand voice, and content. When we refer to “Paragraphs,” “we,” “us,” or “our” in this policy, we mean the Paragraphs Writing Agency and the team responsible for operating this website.

This Privacy Policy explains what personal information we collect when you visit our website or contact us, how we use it, and what rights you have in relation to it. We want to keep this as plain and readable as possible — no legal jargon, no burying the important parts.

We collect personal information only when you actively provide it to us — through our contact form or newsletter sign-up. We do not automatically collect sensitive data, and we do not use tracking technologies beyond what is described here.

Information you give us directly:

• Your first and last name, so we know who we are speaking with
• Your email address, so we can respond to your enquiry or send you our newsletter if you subscribe
• Your company or brand name, to help us understand the context of your enquiry
• A description of your project or messaging challenge, if you choose to share it

Information collected automatically:

Like most websites, our server may log basic technical information such as your IP address, browser type, and the pages you visit. This data is used for security and performance purposes only, and is not linked to your identity.

We use the information you provide for the following purposes only:

• To respond to your enquiry — if you fill out our contact form or book a Clarity Session, we use your details to follow up and coordinate with you
• To deliver our services — once we begin working together, your contact information is used to manage your project and communicate with you throughout the engagement
• To send our newsletter — if you subscribe, we will use your email address to send you strategic writing insights and updates. You can unsubscribe at any time
• To improve our website — anonymised, aggregated usage data may be used to understand how visitors engage with our site and where improvements can be made

We will never use your information to send unsolicited marketing, sell to third parties, or for any purpose you have not agreed to.

If you subscribe to our newsletter, your email address is stored and managed using Mailchimp, an email marketing platform operated by The Rocket Science Group LLC. Mailchimp processes your data on our behalf and is contractually bound to protect it.

You can unsubscribe from our newsletter at any time by clicking the unsubscribe link at the bottom of any email we send, or by contacting us directly at writewithparagraphs@gmail.com. Once unsubscribed, your email address will be removed from our active mailing list within a reasonable timeframe.

For more information on how Mailchimp handles personal data, please refer to Mailchimp's Privacy Policy.

We do not sell, rent, or trade your personal information to any third party. Full stop.

We may share your information with a small number of trusted service providers who help us operate our business — specifically:

• Mailchimp — for managing our newsletter subscribers
• Hosting and infrastructure providers — to serve this website reliably and securely

All third-party providers are carefully selected and are contractually required to handle your data only for the purposes we specify, and in accordance with applicable data protection laws.

We may also disclose information if required to do so by law, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

We retain your personal information only for as long as it is necessary for the purposes described in this policy.

• Enquiry data — retained for up to 24 months after your last communication with us, after which it is deleted or anonymised
• Client project data — retained for the duration of our working relationship and for a reasonable period thereafter for administrative and legal purposes
• Newsletter subscribers — retained until you unsubscribe, after which we remove you from our active list

If you would like your data deleted earlier, you can request this at any time by contacting us at writewithparagraphs@gmail.com.

Regardless of where you are located, you have rights in relation to the personal information we hold about you. These include:

• The right to access — you can ask us what information we hold about you and request a copy of it
• The right to correction — if any information we hold is inaccurate or incomplete, you can ask us to correct it
• The right to deletion — you can ask us to delete your personal information, subject to any legal obligations we may have to retain certain records
• The right to withdraw consent — where you have given consent (e.g. for our newsletter), you can withdraw it at any time
• The right to object — you can object to our processing of your information where we rely on legitimate interests as our legal basis

To exercise any of these rights, please contact us at writewithparagraphs@gmail.com. We will respond within a reasonable timeframe and, where legally required, within 30 days.

Our website may use cookies — small text files stored on your device — to enable core functionality and improve your experience. We do not currently use advertising cookies or behavioural tracking cookies.

You can control and manage cookies through your browser settings. Note that disabling certain cookies may affect how some parts of the site function. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when new cookies are set.

We take reasonable and appropriate measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. Our website is served over HTTPS, and access to stored data is restricted to authorised personnel only.

However, no method of transmission over the internet or electronic storage is completely secure. While we do our best to protect your information, we cannot guarantee absolute security.

Our website and services are not specifically directed at children. We do not knowingly collect personal information from individuals under the age of 13. If you believe a child has submitted personal information to us without parental consent, please contact us and we will promptly delete it.

We may update this Privacy Policy from time to time as our practices evolve or as required by law. When we make material changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal information, please reach out to us:

We are committed to resolving any concerns about your privacy promptly and transparently.